Frequently Asked Questions
Everything you need to know about mastering your Char-Griller experience.
How do I season my new Char-Griller cast iron grates?
Before your first use, coat the grates with a thin layer of vegetable oil or shortening and heat the grill to approximately 400°F for an hour. This creates a non-stick surface and prevents rust.
What is the typical shipping timeframe for grills and smokers?
Orders are typically processed within 2 business days. Due to the size and weight of our units, freight shipping usually takes 5-10 business days depending on your location.
What is your return policy for unused products?
We offer a 30-day return window for items in their original, unopened packaging. Please note that customers are responsible for return shipping costs on large freight items.
Do Char-Griller products come with a warranty?
Yes, most of our grills and smokers carry a 1-year limited warranty from the date of purchase covering manufacturing defects. Please register your product online to activate your coverage.
Can I use both charcoal and wood in my offset smoker?
Absolutely. You can use charcoal as your base fuel for consistent heat and add wood chunks or logs to the side firebox to achieve that authentic smoky flavor.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.